Shipping
At Rosin Resources, we understand the importance of a reliable and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place their order to the moment it arrives at their doorstep.
Our shipping policy is designed to ensure that your products are delivered in a timely manner and in perfect condition. We work with trusted shipping partners to guarantee the highest level of service and reliability.
Here are some key points to keep in mind regarding our shipping policy:
1. Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. We aim to have all orders processed within 24-48 hours, excluding weekends and holidays.
2. Shipping Methods: We offer various shipping methods to cater to your specific needs. During the checkout process, you will have the option to choose the shipping method that best suits you. Please note that the shipping method selected will determine the estimated delivery time.
3. Estimated Delivery Time: The estimated delivery time will depend on the shipping method chosen and your location. We provide estimated delivery times during the checkout process, so you can have a clear understanding of when to expect your package.
4. Tracking Information: Once your order has been shipped, we will provide you with a tracking number. This allows you to track the progress of your package and stay updated on its whereabouts.
5. Shipping Costs: Shipping costs will vary depending on the weight of your order, the shipping method chosen, and your location. The exact shipping cost will be calculated and displayed during the checkout process.
6. International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer.
7. Damaged or Lost Packages: In the rare event that your package is damaged or lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund.
Returns
At Rosin Resources, we understand the importance of customer satisfaction. We strive to provide high-quality rosin extraction products that meet your needs. However, if you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind:
30-Day Return Window: You have 30 days from the date of purchase to initiate a return. Please note that the item must be unused and in its original packaging to be eligible for a return.
Return Process: To initiate a return, please contact our customer support team at sales@rosinresources.com. Our dedicated team will guide you through the return process and provide you with a return authorization number.
Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defective or damaged product. We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process: Once we receive the returned item and verify its condition, we will process your refund. Please allow up to 14 days for the refund to be credited back to your original payment method.
Exclusions: Please note that certain items are non-returnable, including opened or used products, custom orders, and items purchased during a promotional sale.
Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference.
Final Note: We value your trust in our products and strive to provide you with the best rosin extraction experience. If you have any feedback or suggestions, please feel free to reach out to us. Your input is valuable to us as we continue to improve our products and services.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide you with the best possible shopping experience.